Terms and Conditions

All feedback is intended for educational development, skill refinement, and professional growth. Feedback is not certification validation, employment evaluation, or formal grading.

Feedback must:

• Reference observable behavior in the video
• Include actionable improvement suggestions
• Avoid vague or unsupported criticism
• Focus on interpreting performance only

Feedback may be structured (rubric-based), timestamped commentary, or general observational feedback. Users should clearly distinguish between opinion, technical correction, and professional recommendation.

Users may not:

• Submit intentionally harmful feedback
• Use feedback tools to harass or embarrass users
• Spam feedback systems with repetitive content
• Misrepresent expertise level

Feedback may be public within a group, private to the user, or mentor-only (if applicable). Visibility is controlled by group or platform settings.

Users may report feedback as abusive or inaccurate and request review by administrators. The platform may remove feedback, restrict feedback privileges, or flag repeat offenders.

All users must:

• Provide feedback that is constructive, specific, and development-oriented
• Communicate respectfully, even when giving critical feedback
• Treat all users with professional courtesy regardless of skill level or certification status
• Focus on interpreting performance and skill development "” not personal characteristics
• Engage in good faith participation within groups and mentorship spaces

The Platform is not a social media space. It is a professional training environment.

The following behaviors are strictly prohibited and may result in immediate content removal, account suspension, or permanent ban without prior warning:

A. Harassment & Bullying

• Personal attacks on users
• Mocking, shaming, or degrading interpreting performance
• Repeated negative targeting of a user
• Intentionally discouraging participation through hostility or ridicule

B. Unprofessional or Harmful Feedback

• Feedback that is intentionally vague but negative (e.g., “this is bad” without explanation)
• Feedback designed to embarrass, intimidate, or discourage users
• Misuse of feedback tools to assert dominance or superiority

C. Discrimination & Bias

• Any discrimination based on race, gender, disability, deaf/hearing status, ethnicity, religion, or identity
• Biased commentary unrelated to interpreting performance
• Exclusionary behavior within groups based on personal preference

D. Misuse of Platform Features

• Creating fake accounts or impersonating others
• Manipulating group systems to exclude or target individuals
• Uploading content without proper rights or permission
• Using the platform for advertising, spam, or unrelated content

E. Certification Misrepresentation

• Claiming false certification levels
• Misrepresenting credentials in profiles or mentor listings
• Presenting feedback as formal certification or official evaluation

Because The Collective relies heavily on peer feedback, users agree that:

• Feedback must be based on observable performance within the video content
• Users should avoid personal judgment statements (e.g., “you are not good at this”)
• Feedback should prioritize improvement (“try this instead…”) over criticism
• Users should clearly distinguish between opinion and correction
• Feedback should align with professional interpreting standards where applicable

Users may report violations at any time including harassment or bullying, inappropriate feedback, spam or misuse, unsafe or unprofessional behavior, and misrepresentation of identity or certification. All reports will be reviewed by platform administrators.

Depending on severity, violations may result in:

• Level 1 "” Warning: Notification of violation and required behavior correction guidance
• Level 2 "” Temporary Restriction: Suspension of commenting, feedback, or group access for a defined period
• Level 3 "” Group Removal: Removal from specific groups and loss of group participation privileges
• Level 4 "” Permanent Ban: Immediate removal from the Platform, loss of all access, and prevention of re-registration where applicable

The Collective reserves the right to remove any content that violates these standards, restrict or terminate accounts at its sole discretion, investigate behavior across groups and interactions, and take preventative action to protect user safety and platform integrity.

These standards exist to maintain a safe, structured, and professional learning environment. The Collective is built to support growth through feedback, not competition, criticism, or social hierarchy. Users are expected to engage with the intent of improving interpreting skills and supporting peer development.

Groups may be private (invite-only), agency-controlled, mentor-led, or peer-led. Group type determines moderation authority.

Each group must have at least one primary admin and optional co-admins or moderators. Ownership responsibilities include member management, rule enforcement, and content oversight.

Groups may be created, modified, or archived; permanently deleted by owner; or become inactive due to inactivity. Archived groups may retain history but are read-only.

Admins may add or remove members, restrict posting permissions, and mute or restrict users within the group. Users may leave groups at any time and request removal of their content (subject to system limitations).

All group activity must comply with Community Standards. The platform may intervene in groups that show repeated harassment, violate safety policies, or fail moderation requirements.

Moderation may be performed by platform administrators or designated moderators. Reports are categorized as harassment, abuse of feedback system, spam or misuse, misrepresentation, or safety concerns. Reports will be logged immediately and reviewed in a reasonable timeframe based on severity. Users may appeal moderation decisions; final decision rests with the platform.

Mentors may be Verified Mentors (platform-reviewed credentials or experience) or Independent Mentors (user-listed, not formally verified unless stated). The platform does not guarantee educational or professional outcomes.

Mentors agree to provide constructive, skill-based feedback; avoid personal criticism unrelated to interpreting performance; maintain professional communication standards; and respect learner confidentiality. The Collective is not responsible for accuracy of mentor feedback, professional outcomes resulting from mentorship, or mentor disputes with users. If paid mentorship is enabled, mentors set their own rates, payments are processed through the platform, and the platform may collect a commission fee. Users may report mentors for unprofessional behavior, inaccurate or harmful feedback, or misrepresentation of credentials; mentor access may be temporarily suspended, reviewed, or permanently revoked.

Agencies receive access to aggregated analytics, group-level performance data, and certification distribution summaries. Agencies do not automatically receive access to private user videos, personal feedback threads, or friend activity outside agency groups.

Users may explicitly grant agencies access to individual videos, group activity, and performance feedback. Consent must be explicit, logged, and revocable where systemically possible.

The platform may provide agencies with anonymized usage trends, skill progression metrics, and category engagement data. No personally identifiable content is included in anonymized reports. Agencies may not export user videos outside the platform without consent, use platform data for disciplinary action outside agreed use cases, share user content with third parties without permission, or reidentify anonymized users. The Collective reserves the right to restrict agency access for misuse, audit agency data usage, and suspend accounts violating data boundaries.

Users may subscribe to Free, Core, Pro, or Agency plans (future expansion). Billing is recurring unless canceled and subject to pricing updates with notice.

Refunds may be issued at platform discretion for billing errors, duplicate charges, or verified system failures. Otherwise, subscriptions are non-refundable unless legally required.

In case of chargebacks, user access may be suspended, the platform may restrict the account until resolution, and abuse of chargebacks may result in a permanent ban.

Agency accounts may include seat-based billing, usage-based billing, or contracted pricing. Failure to pay may result in service limitation, suspension of agency tools, or contract termination.

All user-uploaded content (including videos, audio, and written feedback) is private by default. Content visibility levels include: Private (default "” only the creator can view), Group-only (visible only to approved group members), Agency-linked (optional "” visible only if explicitly shared or assigned), and Public library (opt-in "” shared into platform stimulus library). Users must take an active step to share content beyond private use.

Users retain ownership of all original uploaded content. However, by uploading content, users grant The Collective a non-exclusive license to store and process content for platform functionality, display content to intended recipients (groups, mentors, agencies where applicable), and retain content as long as the account remains active or as required for legal compliance. The Collective does NOT claim ownership of user-created content.

Users may delete videos at any time from their account and withdraw content from groups (subject to system limitations). Content already used in feedback threads may remain visible within historical records unless fully deleted system-wide. Some content may be retained for dispute resolution or legal compliance.

Users may upload or link external content. Users are responsible for copyright compliance, permission to use materials, and proper attribution where required. The Collective is not liable for copyright violations uploaded by users.

The platform may retain account data, activity logs, feedback history, and group participation history. Active accounts are stored during usage. Deleted accounts are retained for a limited administrative/legal period before removal (exact timeframe defined in the Privacy Policy).

Certification levels displayed are self-reported, verified, or platform-assigned depending on status. Users may submit certification documents and proof of credentials for review. Users may NOT claim false certification status or misrepresent credentials in profile or mentorship "” violations may result in profile correction, suspension, or permanent removal. Users may dispute verification decisions and certification level assignments; the platform reserves final authority.